2018 Global Payments Insight Survey: Retail Banking

07 Jun 2018
Date submitted
07 Jun 2018
Resource type
White paper
File type
Web page Web page
To succeed in a rapidly changing environment, retail banks need to invest in the foundations for future innovation. Real-time payments and the advancement of open banking will come to define not just the shape of the future value chain, but also its participants.

· 85% of banks expect real-time payments to drive revenue growth, up from 53% (2017)

· 86% of banks are now either experiencing or expecting to see improvements in their customer service, up from 61% (2017)

· 88% of banks are delivering enhanced retail customer propositions (or plan to) on top of real-time payments, up from 56% (2017)
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