Services Insights

Online banking success hinges on creating a positive user experience

Online banking success hinges on creating a positive user experience

7th December 2011

Company: Compuware
By David Flower, VP EMEA, Compuware APMThe number of customers opting to do their banking online continues to grow. In the UK mobile banking has overtaken telephone banking while a US Consumer Briefing shows that 17 per cent of the population now use mobile banking (1). Around the world the Internet is becoming the preferred way to access personal... read more
Liquidity risk management to boost performance

Liquidity risk management to boost performance

5th December 2011

Company: Wolters Kluwer
By Nancy Masschelein, head of Product Strategy, FinArch and Nele Matthys, business analyst, Product Strategy, FinArch The financial crisis revealed weaknesses in liquidity risk programs at financial institutionsThe causes and the unfolding of the financial crisis have highlighted a number of concerns and issues for practitioners, policy makers as... read more
A busy year for Big Data errors

A busy year for Big Data errors

2nd December 2011

Company: ClusterSeven
By Ralph Baxter, CEO at ClusterSeven2011 should go down as the most significant year yet for errors in the sea of unstructured financial data - increasingly seen as part of the Big Data problem engulfing all modern institutions. One wonders what 2012 will bring.Despite the problems that these errors have caused, firms such as ClusterSeven face a... read more
Payment & collection factories: new treasury potential?

Payment & collection factories: new treasury potential?

30th November 2011

Company: CGI
Many organisations are considering the case for centralising payments and collections in a shared service centre - a payment factory. Garry Young, Logica’s director of corporate services and SaaS, discusses the drivers behind corporate payments change. He also examines the cash visibility, control and efficiency benefits that can be realised from... read more
Derivatives World - ‘Regulation should not be at the expense of economic growth’

Derivatives World - ‘Regulation should not be at the expense of economic growth’

21st November 2011

Company: bobsguide
Volatility in the financial services industry continues to be a key topic of discussion in the sector as the 2011 conference season enters its final month. In his opening address at the Derivatives World conference William Mitting, editor of Futures & Options World (FOW), said that instability is still present within the sector - from the... read more
FSA mobile regulations - the key challenges for financial services firms

FSA mobile regulations - the key challenges for financial services firms

14th November 2011

Company: bobsguide
Telephone calls and electronic messages have been the focus of scrutiny from the Financial Services Authority (FSA) since March 2009 - but these regulations are now due to see a significant change. The FSA’s phone recording rules will be updated on Monday 14 November to include all interactions conducted on mobile, which was exempt from the... read more
Successful multi-channel strategies - the intelligent way to build customer loyalty

Successful multi-channel strategies - the intelligent way to build customer loyalty

10th November 2011

By Michael Diefenthaeler, Director, Product Management, Interactive Data Managed SolutionsUsers of financial websites are becoming increasingly mobile and active in social networks. To attract this new generation of customers, banks need to be present in the same channels as they are. From smartphones to social network applications - it is... read more
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Are cross-border payment services fit for purpose?

1st November 2011

Company: Earthport plc
By Neil Burton, director of Product Service Strategy, Earthport plcCross-border payments has become a hot topic - albeit gradually, so few people have noticed. While the press spotlight tends to focus on credit and debt, the banking industry simply would not function without its ‘underground pipework’. Transaction banking success, as with... read more
Social media: The mobile money ecosystem

Social media: The mobile money ecosystem

26th October 2011

Company: Sybase
Haridas Nair, vice president, mCommerce Solutions and Services at Sybase 365I recently learned about a sweet little mobile banking application called WishList. You download it to your phone, and type in all the stuff you’d like to buy: furniture, vacations, a house, new car, etc. As you save toward those things, you can allot amounts of money to... read more
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Cloud computing is key to compliance with FSA mobile regulations, says IT vendor

25th October 2011

Company: bobsguide
Cloud computing is an important innovation which can help financial firms comply with new regulations surrounding the storage of mobile conversations, an IT vendor has said. New regulations from the Financial Services Authority (FSA) mean organisations working in the financial services sector will need to retain more data surrounding trader... read more