Services Insights

“The only thing worse than training your employees and having them leave, is not training them and having them stay,” said Henry Ford, founder of the Ford Motor Company. The financial landscape is shifting at a rapid rate, barely recognisable from half a decade to the next, so naturally, many banks are forced to update their systems... read more

Over the past year credit risk has accumulated across portfolios, volatility in market rates has led to increased levels of interest rate risk, and yield curve inversions have become a serious concern for banks. Operationally, retail banks have had to adapt to difficult conditions in the face of mounting competition and pressure on bottom lines.... read more

The wealth industry has never found it easy to implement systems and adapt to new technologies. One reason for this is that there is a cultural divide between people who work in IT and people who manage money. That gap is reducing but nevertheless it remains. Compounding the issue, the technology landscape is now changing faster than ever and... read more

While they turn to online banking, and given the rise in digital transformation, the most customers still appreciate the need for financial advice face-to-face, especially for complex transactions or help. Accenture’s recent study of financial service consumers show that on average two-thirds of consumers favour face-to-face interaction with... read more

When it comes to commerce, the world is becoming an increasingly smaller place. Businesses of all stripes are looking to expand globally and at a pace not seen before. The growth of multinational organisations, particularly in the shared and gig economies, has introduced the need to make and receive payments in a multitude of currencies – all... read more

Financial institutions must look to educate existing staff on data practices before hiring more data scientists, agreed a panel at the Financial Information Management conference in central London this week. Simon Gordon, head of risk information services at Barclays said the bank has begun a process of training its staff in computing... read more

Last month, the FCA published complaints data revealing an increase in complaints from 3.91m in the second half of 2018 to 4.29m in the first half of 2019. This can be attributed, mainly, to a 34 percent increase in the volume of PPI complaints received. This number rose from 1.58m to 2.12m. While an early rush to meet the August 2019 PPI... read more

Digital transformation in its many forms is without doubt one of the most pressing objectives for almost all firms across all industries. Cloud migration is at the heart of creating any sort of digital environment or DevOps culture. But despite the amount of commentary, white papers, consultancy firms, and dollars spent, it is still one of the... read more

Digital transformation is more akin to a journey than a destination and all banks start out from different points. Although the journey is necessary, there are many barriers to progress, including: inertia, existing structures and lack of knowledge of the required modern technologies. Find out how to progress at our upcoming event with AWS:... read more