Managed Platform: Core

Core is a managed technology solution that provides customers with a single outsourced technology service encompassing all aspects of financial sector technology. The service is delivered globally with a particular focus on key technology centres in Asia, Europe and the U.S. 

The platform has three broad components: (i) desktop, communication and access technology delivered from the cloud, (ii) the design, build and maintenance of physical office and network infrastructure, and (iii) the management of all aspects of technology, desktop support, onsite, delivery management, vendor management and purchasing.

Core leverages Options’ more than 20 years of experience in the sector to provide a single, fully integrated, end-to-end technology solution for the global financial services industry. It blends security, compliance and engineering best practice with the latest advances in cloud and mobile technology, all delivered with a personal touch.

Managed Platform Overview

Systems – Delivered From the Cloud

Options’ managed platform delivers and supports desktop applications from the cloud to all client offices worldwide. PC operating systems and applications can be mass-deployed and updated using Microsoft’s powerful System Center Configuration Manager.

Leveraging Microsoft’s Exchange 2013 and Lync 2013 platform for mail, instant messaging and voice/video conferencing, our managed platform allows easy and effective communication from our clients’ offices or on the move.

Our global Citrix deployment and Checkpoint VPN solutions allow simple and secure access to network-hosted resources from anywhere with an internet connection. Options also deploys and supports fully-functional home offices using secure DMVPN setup.

Service – High Touch Delivery

With 7 offices worldwide, our 24×7 Support Desk are well-equipped to deal with the needs of our clients anywhere in the world. Managed platform clients enjoy on-site support as standard in all regions.

All platform services are monitored 24×7 by our in-house Network Operations Centre (NOC). A full suite of automated alerting is also provided – tailored to fit our clients’ needs. Client monitoring dashboards can also be created to give full transparency into network health.

All major accounts are assigned a dedicated Technical Account Manager to ensure a high-touch and personal relationship between the client and Options. Regular face-to-face meetings and structured engagement model allows excellent co-ordination for ongoing projects and service in general.

With our global, experienced purchasing and procurement team, Options offers a solution to take the hassle out of sourcing hardware, software, licensing and connectivity.

Infrastructure – Managed: Design, Build and Maintain

Our client’s office network is designed, built and maintained by experienced network engineers and project managers. Regular audits of on-site hardware, client-coordinated upgrades and local area network monitoring ensures a fully redundant working environment for our clients.

The global managed platform rests on a global backbone of robust, state-of-the-art network and storage hardware. All solutions are hosted in a ‘hot/hot’ configuration between separate data centres, all connected with multiple fibre circuits.

Options’ managed platform implements industry-leading security practices across the entire network. From our firewalled and IPS/IDS-protected network perimeter down to our client desktop policies, Options security team gives our clients peace of mind.

Security and Compliance

Communications

 Service

Access

 

 

Business Continuity

 

 

 

For more information, visit http://www.options-it.com/what-we-do/managed-platform/ 

Product and service specifications
Charging basis for consultancy work
• N/A
Pricing structure
• Fixed
Tags:
IT, Telephony, outsourcing, infrastructure, networking, remote access, PC, 24x7 support