WWS Customer Management

WWS Customer Management empowers bank branch staff to optimise the cost efficiencies of their branch operations while maximising the add-on sales potential of how in-branch systems improve interactions with branch visitors.

The software module is an integral component of the WWS omnichannel banking suite for the branch channel.

Banks are making significant investments in transforming their branches for greater efficiency, boosting profits, acquiring new customers, and enhancing the quality of the customer interactions. The WWS Customer Management module responds to how banks are rethinking how their bank branch operates as part of an omnichannel strategy. Thanks to a variety of graphical and tabular dashboard displays, branch staff and consultants can easily optimize their workload and tasks by monitoring in real time the customer flow and queue, the self-service operational workflow and availability, and the consultant’s schedules.

Easily deployed on touch screen kiosks and tablets used by branch staff, WWS Customer Management fully streamlines the consumer’s in-branch services experience by providing a more effective customer queue management and advisory service as well as rethinking completely the visitor/client or prospect entrance and waiting-time experience, recognizing them from the moment they arrive and immediately being able to offer them the right device or consultant according to their needs.

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Visit our website and download the brochure.

 

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Tags:
Branch Banking; Welcome; Queue Management