California-based personal auto and home insurer to leverage additional Guidewire InsurancePlatform™ products to increase growth and profitability
California Casualty has selected Guidewire PolicyCenter®, BillingCenter, Rating Management, and Client Data Management as its policy administration, underwriting, rating, client data management, and billing management platform. The company has also selected Guidewire DataHub™ and InfoCenter as its data management and analytics solutions, and Quote and Buy Portal for Policyholders and Account Management Portal for Policyholders to provide engaging, digital self-service to its policyholders. California Casualty plans to implement all selected products simultaneously, in a phased approach across the 44 jurisdictions where it does business. California Casualty has been deployed on Guidewire ClaimCenter® since 2008.
“We are excited to continue our partnership with Guidewire through the selection and implementation of additional InsurancePlatform products to enhance the levels of service we provide,” said Michael Bower, Executive Vice President, Technology and Investments, California Casualty. “We are looking forward to all of the benefits we will receive from running modern systems that complement our previous investments in ClaimCenter.”
Bower continued, “The ability to quickly integrate our core, data, and digital systems through Guidewire and deploy to our customers, rather than building the systems ourselves, was very attractive to us. We are confident that the combination of Guidewire systems, EY implementation experience, and our dedicated internal staff can bring the project to a successful conclusion.”
Guidewire’s products will enable California Casualty to:
- • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration and billing management on a cohesive technology platform;
- • Provide deeper insight due to better data and analytics through the full InsuranceSuite product line; and
- • Improve customer experience both online and through their call centers.
“We are honored that California Casualty selected us for this next phase of their transformation journey,” said David Connolly, Principal, Ernst & Young LLP. “Close collaboration with our clients and with Guidewire has shown how technology and business teams can work together to deliver a modern and flexible solution that provides value for both policyholders and internal employees.”
“We thank California Casualty for its insurance industry vision and steadfast Guidewire support. We also applaud their dedication to providing protection and peace of mind to those serving the community through its commitment to providing a great customer experience,” said Ken Shapiro, Group Vice President, Americas Sales, Guidewire Software. “We look forward to helping ensure California Casualty’s ability to compete in the rapidly changing insurance marketplace.”
Headquartered in San Mateo, California with Service Centers in Arizona, Colorado and Kansas, California Casualty provides auto and home insurance to educators, firefighters, law enforcement and nurses across the country. Founded in 1914, California Casualty has been led by four generations of the Brown family.
The global EY organization is a leader in assurance, tax, transaction, legal, and advisory services. We leverage our experience, knowledge and services to help build trust and confidence in the financial markets and in economies all over the world. We are ideally equipped for this task – with well trained employees, strong teams, excellent services and outstanding client relations. Our global mission is to drive progress and make a difference by building a better working world – for our people, for our clients and for our communities.
The global EY organization refers to all member firms of Ernst & Young Global Limited (EYG). Each EYG member firm is a separate legal entity and has no liability for another such entity’s acts or omissions. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Ernst & Young LLP is a member firm serving clients in the US.
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire.