CyberTech Expands Open Workforce Optimization Strategy With Teleopti Workforce Management

White Plains, NY - 14 January 2011

WFM Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite

CyberTech, the world's fastest-growing and third largest call recording provider, has announced a partnership with Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), thereby expanding its ever-growing base of best-of-breed workforce optimization solution vendors. Teleopti joins other award-winning providers of communications platforms, speech analytics software and enterprise storage systems.

So many companies today operate in an environment with mix-and-match best-of-breed workforce optimization solutions, and when they need to upgrade or replace an obsolete component (e.g. recording system or WFM software) they are in a good position to do so. This is not the case with a closed, single-vendor proprietary environment. CyberTech, however, understands the open approach and has fashioned its strategy to address such needs, by surrounding its highly secure voice and data recording system with the industry's best complementary solutions. Teleopti is the next important component that rounds out this flexible approach to contact center optimization.

"In CyberTech we have found a global partner which shares many of our values such as our strong belief in a best of breed approach, an indirect sales model and great customer satisfaction," said Olle During, CEO Teleopti. "The alliance with CyberTech offers joint customers a new and strong WFO offering."

"We feel very strongly about the choice to add Teleopti to our application suite of contact center solutions," said Tony Procops, President and CEO of CyberTech North America. "Their WFM software fits nicely with our recording system, and their culture and reseller distribution strategy aligns quite well with ours. Together, we believe we can help each other better service our clients."

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