Pegasystems Inc. (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced it was named a leader in âThe Forrester Waveâ¢: Business Process Management Suites, Q3 2010â report. Pegasystemsâ SmartBPM solution was recognised for âits comprehensive frameworks that help process professionals accelerate time-to-value for delivering solutions to critical industry challenges.â
In addition to ranking the highest for both strategy and current offering, Pegasystems was one of two BPM vendors that âlead the pack with the best overall combination of modelling, design and development features for business and technical roles driving process improvement,â 1 the Forrester report states. Pegasystems received high marks for providing âdynamic workspaces for business users,â among other accolades.
âLooking beyond the recession, some leading organisations are adopting BPM suites as model-driven development environments that can quickly respond and adapt to change,â 1 states the report. âThese firms view BPM â and model-driven development â as a âhedgeâ or âinsurance policyâ against a constantly shifting business landscape.â 1
âPegasystems delivers a flexible environment that quickly adapts to changing business conditions,â 1 states the report. ââ¦Pega has a large and impressive portfolio of customers that swear by the platform because of its ability to easily change process and business rules without requiring code changes or redeployments.â 1
Pegasystems was one of 11 BPM vendors evaluated against 148 criteria that reflect the requirements of large-scale implementations. Forrester compiled the report to assess the state of the market and review how top BPM vendors rate in meeting the needs of customers. Customer reference calls, hands-on lab evaluations and vendor surveys were conducted by Forrester in researching the report.
âMore world-class customers continue to see significant and rapid returns using our Build for ChangeÂ® technology,â said Alan Trefler, Founder and CEO, Pegasystems. âIt is particularly significant this year to have the same core product also recognised as a leader in the Forrester Wave for CRM Suites Customer Service Solutions report.â