Pegasystems Again Recognised as a Leader for Business Process Management by Respected Independent Analyst Firm

London - 26 August 2010

SmartBPM Solution Ranks Highest in Both Strategy and Current Offering

Pegasystems Inc. (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced it was named a leader in “The Forrester Wave™: Business Process Management Suites, Q3 2010” report. Pegasystems’ SmartBPM solution was recognised for “its comprehensive frameworks that help process professionals accelerate time-to-value for delivering solutions to critical industry challenges.”

In addition to ranking the highest for both strategy and current offering, Pegasystems was one of two BPM vendors that “lead the pack with the best overall combination of modelling, design and development features for business and technical roles driving process improvement,” 1 the Forrester report states. Pegasystems received high marks for providing “dynamic workspaces for business users,” among other accolades.

“Looking beyond the recession, some leading organisations are adopting BPM suites as model-driven development environments that can quickly respond and adapt to change,” 1 states the report. “These firms view BPM – and model-driven development – as a ‘hedge’ or ‘insurance policy’ against a constantly shifting business landscape.” 1

“Pegasystems delivers a flexible environment that quickly adapts to changing business conditions,” 1 states the report. “…Pega has a large and impressive portfolio of customers that swear by the platform because of its ability to easily change process and business rules without requiring code changes or redeployments.” 1

Pegasystems was one of 11 BPM vendors evaluated against 148 criteria that reflect the requirements of large-scale implementations. Forrester compiled the report to assess the state of the market and review how top BPM vendors rate in meeting the needs of customers. Customer reference calls, hands-on lab evaluations and vendor surveys were conducted by Forrester in researching the report.

“More world-class customers continue to see significant and rapid returns using our Build for Change® technology,” said Alan Trefler, Founder and CEO, Pegasystems. “It is particularly significant this year to have the same core product also recognised as a leader in the Forrester Wave for CRM Suites Customer Service Solutions report.”

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