Unlike some systems, the StoneRiver solution eliminates unnecessary information that agents currently have to sift through. Instead, StoneRiver chose to integrate the agent or insured into the underwriter workflow and notification processes so underwriters can track progress and respond to any further requests. âThis approach smoothes the communication between agents and underwriters, ensures process confidentiality where appropriate, and dramatically reduces the integration costs and maintenance requirements of other solutions,â noted Rodney Griffin, senior vice president of product management for StoneRiver.
âA number of vendors offer bolt-on, front-end web quotation capabilities. These vendorsâ systems, to some degree, duplicate many of the processes inherent in a full underwriting and policy administration solution. Consequently, the maintenance burden, initial implementation development, and maintenance costs for the many back-end interfaces and touch points all increase,â Griffin continued.
âWeb Quote makes full use of services within PowerSuite, ensuring 100 percent consistency of results,â commented Bob Gurley, product management. âThe solution includes workflow and email capabilities along with a rules-based underwriting scoring mechanism to auto-underwrite applications.â
Carrier-defined questions allow Web Quote to properly evaluate the risk based on the defined profile. Even if a quotation âbreaks out of the underwriting box,â the case is not abandoned. Data entry is completed and referred to an underwriter for further processing. The user interface is designed for an untrained insured or agent to master with ease while offering the ability for companies to add their own branding.
âThe capability is easy to configure and adds a whole new distribution channel opportunity for both direct and agency based writers,â Gurley added.
PowerSuite now offers a comprehensive set of beyond-the-firewall capabilities including Certificates of Insurance, Web Payroll reporting, Web Payments, Remote Auditor, First Report of Injury and Web Claim tracker.