Amica has been ranked the highest in customer satisfaction among national auto and homeowners insurers, nine and seven years in a row respectively, by J.D. Power and Associates. Amicaâs passion for delivering excellent customer service led to a decision to find a new policy administration system that would have the flexibility to quickly respond to changes requested by the business, and provide an intuitive system for its customer service representatives and underwriters.
âWe are very comfortable with our Guidewire selection and have confidence they will deliver just as good a policy and underwriting system for us as they have a claim system,â said Jim Bussiere, senior vice president, sales and client services, Amica Mutual Insurance Company. âOur Customer Services Representatives consistently deliver superior service with the technology they have available to them today. As a company, we want our front-line representatives to have state of the art systems to complement their efforts. PolicyCenter will provide us with the intuitive and flexible foundation we need to make their lives easier.â
Guidewire PolicyCenter will enable Amica to:
â¢ More easily complete applications over the phone with customers;
â¢ Reduce training times for new customer service representatives by roughly 50%;
â¢ Capture more and higher quality data for improved underwriting decisions; and
â¢ Make product changes quickly.
Amica has completed deployment of Guidewire ClaimCenterÂ®, and is now using the system to support its claims handling operations across the country. Amica will now leverage the technology skills acquired during that successful project for its PolicyCenter implementation. âOur decision to go with Guidewire PolicyCenter was based every bit as much on our positive past experience with Guidewire as it was on the strength of the PolicyCenter product,â said Lou Peranzi, senior vice president of information technology, Amica Mutual Insurance Company. âWe believe in Guidewireâs ability to apply technology to effective business solutions, and we were impressed with the advances made in the latest version of PolicyCenter.â
âAmica is committed to doing everything in its power to deliver excellent service for its customers. As a result, the Amica team sets a high bar for their potential vendors and we are very proud that they have selected Guidewire for policy administration,â said John Raguin, chief executive officer, Guidewire Software. âOn behalf of the Guidewire team, I would like to thank Amica for being our customer. We have enjoyed a great relationship and are looking forward to working together on this implementation.â
Guidewire PolicyCenter provides property and casualty insurers with a modern, full lifecycle policy administration system. Supporting both commercial and personal lines, PolicyCenter streamlines the processes of new business submission, change endorsement, and renewal management. PolicyCenter is built on the same web-based, proven platform as Guidewireâs industry-leading claims solution, Guidewire ClaimCenterÂ®.