Diebold Incorporated has announced the launch of Agilis EmPower â a flexible, open, sophisticated software platform that delivers enhanced services to customers and is the next generation technology in the companyâs AgilisÂ® Solutions family.
Agilis EmPowerâs open software development tools and services change the way financial institutions connect with customers and transact business. Using EmPower, financial institutions have the flexibility to quickly react to changing retail customer needs, while also allowing them to make the most of all banking delivery channels â automated teller machine (ATM), online, branch, phone and teller.
Built on open-standards XML architecture, Agilis EmPower enables financial institutions to easily interchange customer information across all their channels, while seamlessly integrating into a financial institutionâs service-oriented architecture. This access helps financial institutions serve customers better and increase efficiencies by connecting with customers on a more personal level. By strengthening the communication between channels, customers and the financial institution itself, customer needs are quickly and easily responded to, maintaining an institutionâs competitive edge.
âAs competition increases in retail banking, many financial institutions are seeking to capture greater customer wallet share, and theyâre turning to Diebold to better serve their customersâ needs,â said Chuck Ducey, Dieboldâs senior vice president, global development and services. âThis requires technology that is fast, easy and flexible, across all banking channels. Financial institutions that place a high value on relationships with their customers will greatly benefit from the advanced features of Agilis EmPower.â
For DBS, one of the largest financial services groups in Asia, a key criterion for its upgrade to EmPower was the ability to bring new features and functionality to its ATM network through customisable, robust software that remains cost effective. As an existing Diebold customer, DBS relied on Dieboldâs experience and expertise when selecting Agilis EmPower.
âWith the largest ATM network in Singapore, we are committed to bringing out the best of Asian values in new and innovative ways for our customers. This means enhancing our customersâ experience at the ATMs. Through Dieboldâs software, our customers can enjoy quicker and more user-friendly transactions. We can also customise exciting new services that will serve our customers all over the region,â said Rachel Yap, Managing Director of DBSâ Consumer Banking Network Operations.
An additional benefit of Agilis EmPower is that it gives institutions greater flexibility within their internal operations. They can rely on Diebold's Professional Services to build transactions by designing, controlling and integrating the features and functions of their self-service networks. Or they can choose to license Diebold EmPower Accelerator software, providing internal IT staff with the ability to easily design transaction flows that allow for an instant response to customer needs.