South East Water, a state-owned company, provides water and sewerage services to 1.3 million people in the south-east region of Melbourne and manages infrastructure and assets valued in excess of A$1 billion.
It was awarded the Best CIS Initiative for the Asia/Africa/South Pacific region in the 2004/2005 Utility Awards for CIS/CRM Excellence. The awards are presented by the Energy Planning Network (EPN), a global consortium of utility industry participants founded in 1993. The awards are judged by a panel of utility industry peers.
South East Water implemented its HiAffinity solution last year, extending its long-standing relationship with DST International Billing, the leading provider of customer management and open billing solutions to the utility industry.
"Winning the award is a great thrill and recognition of the value our HiAffinity customer information system delivers to our business," Peter OâDonoghue, Manager Business Systems, South East Water.
"HiAffinity gives us a strategic tool for not just billing, but managing our business processes. It has delivered productivity improvements, cost savings and enhanced the level of customer service we provideâ which is a reward in itself."
DST Internationalâs CEO Ian Mathieson added: "South East Water led the way as the first DSTi Billing client in Asia Pacific to implement HiAffinity. It is fitting that they are leading the way again as the first HiAffinity customer in this region to win a major award for the value and effectiveness the solution brings to business processes and customer offerings."
"DSTi congratulates South East Water on their success. We look forward to continuing our long-standing partnership with them as we work together to add even more value to their business."
EPNâs annual Awards for CIS/CRM Excellence (ACE) Program recognises utilities for excellence in the areas of customer care, marketing, CRM, CIS and customer data integration initiatives.