Rabobank needed a replacement for its legacy system that would provide the desired level of automation and support the growth of the FX business going forward. It was essential that the chosen solution allowed Rabobank to maintain a high level of service to clients while streamlining its back office processes.
The bank went through a selection process which saw Calypso judged against other vendors in evaluations and workshops. Calypso was selected as it met all expectations for the automation of commoditised FX products while assisting Rabobank in managing its client base. The back office module in Calypso includes exception management functionality - which allows Rabobank to view breaks in the automated process and take the necessary steps to repair them - bringing users additional controls in the back office.
RenÃ© Steenhart, Head of Operations at Rabobank, commented: "Providing exceptional service to our clients has always been a priority within Rabobank, and at the same time we wanted to achieve a more streamlined process in our back office. Calypso has enabled us to meet these twin goals."
Charles Marston, Chairman and CEO of Calypso Technology, Inc. said: "Reducing costs is a key area of focus in the back office, however it is essential that this is achieved without impacting the level of service that discerning clients have come to expect. We are delighted to have worked with Rabobank to assist them in this area."