process management (BPM) software, today announced that Fin-Force, the joint
venture between KBC Bank, DZ BANK and EDS, has selected Pegasystems Smart
Investigate for use within its international payments and operations area.
Fin-Force supplies outsourcing capabilities to financial institutions
worldwide. As its customer base has grown, many of which are now utilising
web self-service to inquire about the status of transactions, Fin-Force has
now upgraded to Pegasystems Smart Investigate on the PegaRules Process
Commander BPM platform.
Smart Investigate can resolve any type of transaction exception by querying
and retrieving details from any transaction database. It handles the receipt
and processing of incoming messages, sends outbound correspondence in SWIFT
and other formats, searches for related transactions, and automates
decisions and processes around compensation claims and adjustments â without
the need for manual intervention. By delivering the power of intelligent
automation, the solution framework dramatically improves exceptions-related
customer service, while increasing operational efficiency and reducing
financial risk and exposure.
Eddy Bex, CIO of Fin-Force, said: "As our customer base grows, it was
essential that we could continue to deliver the very best payment processing
to our customers. Pegasystems has proven to be able to deliver highly
effective payment processing solutions and its BPM technology will enable us
to continue to grow our business across the banking sector."
David Wells, vice president and managing director of Pegasystems Europe,
said: "We are delighted with Fin-Forceâs continued commitment to
Pegasystemsâ platform. This is further recognition of the companyâs BPM
technology and expertise in the banking sector."