Pegasystems (Nasdaq: PEGA) today announced its SmartBPM(TM) alternative,
Pegasystems' Customer Process Manager(TM) (CPM) framework, to the
uncertainties arising from the acquisition of Siebel by Oracle Corporation.
"We know the confusion and uncertainty which can arise when one giant
software vendor acquires another, and we stand ready to quickly address the
needs of companies caught in the middle," said Jay Sherry, VP marketing and
BPM solution development. "We have delivered market-leading Customer Process
Management software since 1983, and offer not only operational excellence,
but also an experienced support organisation dedicated to customer success.
Organisations have preferred Pegasystems customer service solutions over
traditional CRM applications because of our powerful combination of rules
and process management capabilities that enable quick implementation (as
little as 90 days), rapid integration with legacy environments and
one-and-done automation. CPM can also be used to augment existing CRM
installations for customers interested in extending their existing
Customer Process Manager brings the full breadth of intelligence to tackle
the most critical customer service challenges, on a platform proven to scale
to tens of thousands of concurrent users and tens of millions of daily
business operations. With packaged capabilities that drive customer
interactions based on enterprise intentions and automate and orchestrate
service requests across departments and communication channels, Pegasystems'
Customer Process Manager framework supports the complex growth, productivity
and compliance needs of leading enterprises worldwide.