Peregrine Systems, a leading provider of IT asset and service management solutions, has announced the availability of BI Portal 5.2, a business intelligence tool for advanced analytics that enables organisations to predict and gain visibility into IT performance trends. BI Portal also serves as the IT business analytics component of Peregrineâs proactive approach to IT infrastructure management - Optimal IT.
Using data generated by Peregrineâs ServiceCenter and AssetCenter applications, BI Portal provides IT executives with insight and knowledge to make trade-off decisions in cost, time and resources that maximise IT operational effectiveness. Peregrineâs customers can use BI Portal as part of their Optimal IT strategy to obtain a consolidated view of their IT performance and make informed decisions about IT spending and behavioural trends while simultaneously collecting data for future business decisions.
"In the current business climate, our customers are looking for analytical tools and on-demand reporting for improved IT asset and service management decisions," said Craig Macdonald, VP of product management and product marketing at Peregrine Systems. "By incorporating IT business analytics into our proven service and asset management solutions, BI Portal delivers the answers to key IT business questions. Our customers then have better visibility into the impact of IT-related decisions to optimise time, resources and expenses."
BI Portal empowers IT organisations to analyse a variety of performance areas, including: asset movement, asset lifecycle patterns, software licence compliance, financial trends, vendor performance, configuration management, incident management, change management, service level management and problem management. BI Portal also allows users to generate drill-down reports and graphs to easily identify causal relationships or trends.
In addition to BI Portal, Peregrine provides out-of-the-box analytic capabilities that allow organisations to understand costs and trends in IT service and support, as well as key performance indicators in the IT environment. Peregrineâs BI Portal and IT business analytic technology make up one of the four steps involved in preparing an organisation for Optimal IT. Optimal IT is a strategy that optimises the performance of the IT organisation to deliver measurable business value.