The establishment of Customer Support Services represents a significant organizational development and brings together the traditional support function with the engineering organization responsible for development of code fixes to the product. This development will streamline the delivery of high quality responsive service to customers. The organization will also focus on the identification, development and delivery of value-added services to customers enabling them to maximize the return on their investment in Searchspace products.
"There are many demands on the financial services industry today. We are seeing customer requirements for greater scope in support services from data support through to process design. This is in addition to the traditional areas of customer support and service engineering," commented Dave Fenton, Vice President of Customer Support Services. "This is a very exciting extension of traditional support services and one that I think the market will welcome, particularly given the nature of some of the challenges our customers face â these are not just IT issues but also business issues."
Dave brings a wealth of experience in business and services management to his new role at Searchspace. Over the past 25 years he has held a variety of senior services management positions in the IT industry Most recently he was Director of Managed Desktop Services at CSC (Computer Sciences Corporation) responsible for over 3000 staff, and previous roles include Services Product Management Director at IBM and Global Service Delivery Director at Sequent
Searchspace monitors nearly 500 million accounts a day, working with regional, national and global banks. Its software enables organizations to automatically interpret and act upon vast amounts of data, assisting regulatory compliance, risk mitigation and brand protection. Every transaction is monitored for unusual activity, immediately notifying compliance staff about those that may require further investigation and providing them with an evidential audit to effectively manage the compliance process.
"I am very pleased that Dave has decided to join Searchspace. Delivering best in class customer service is critical to ensuring that we maintain high levels of customer satisfaction. Our global customer base has more than doubled in less than 18 months and we are committed to continuing to meet and exceed their expectations and support our aggressive growth targets. Dave will play a fundamental role in helping us achieve this," said Jason Kingdon, CEO, Searchspace.