Distributors and Resellers into MSPs with new Competitive Advantage
DataFort, provider of effortless off-site data backup, today announced
the launch of a web-based control panel for dealers to remotely monitor
and manage their customers. DataFort's channel partners will now save
time and money on site visits, and gain crucial, 'live' info on the
state of their customers' IT infrastructure.
The Remote Administrator offers resellers - no matter where they are
located - a live 'dashboard' style view of all DataFort installations.
It provides detailed information on the operating condition of the
end-user's computer(s), back-up history, network status and - via
'heartbeat polling' - IP status.
This data can be used to initiate backup and recovery events via the
system's secure connection. As a result, dealers and resellers can now
offer a more comprehensive service and reduce time-consuming and
expensive customer site visits.
"More and more companies are choosing managed backup services as an
alternative to costly in-house hardware solutions, like tape drives,"
says Gavin Smith, Founder & CEO of DataFort. "Our new Remote
Administrator enables channel partners to manage their clients from
their own offices (or even while on the road), improving customer
satisfaction and increasing the efficiency of their own company's
service. The diagnostic information gathered by this new software can
also be used as part of their overall IT support service - a valuable,
new strategic asset for the channel."
"DataFort offers one of the most secure, reliable and cost-effective
business continuity solutions on the market;" explains Matt Banks, from
leading reseller The Oxford Knowledge Company. "The launch of DataFort's
Remote Administrator expands our managed backup service offering and -
while not negating face-to-face customer care - will reduce the time and
money spent managing these services on-site."
Press Release Contact:
Ian Peel or Natalie Johnson
Datafort press office at MCC International ltd
Tel: 01962 888 100
Fax: 01962 888125