In a technology context, the term ‘chat’ refers to real-time communication via internet. Messaging apps like Facebook messenger and WhatsApp are examples of tools utilizing “chat”, and the number of these chat app users now exceeds those using SMS apps.
‘Bots’ refer to software application that performs automated tasks on behalf of users. Some examples of bots include web search engine bots that collects and sorts all the information on the internet, as well as the thousands of messaging bots crawling around Twitter.
To access white papers, case studies and best practices. Please sign up to become a member of bobsguide. If you are already a member please log in.