Digital Business Banking Customer Onboarding case study

02 Nov 2017
Date submitted
02 Nov 2017
Resource type
Case study
File type
pdf PDF file (822.09K)
A global bank decided to radically transform its digital account opening for business customers. It had fallen behind in delivering a full digital experience for its 2.2 million business customers accounts for credit cards, loans, and treasury management and was not providing a satisfactory digital onboarding experience. To grow their international client network, they needed to address a costly and lengthy onboarding process and a painful customer journey experience.
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