Insurance Systems Insights

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The secret of insurtech’s chatbots: frontend charm, backend efficiency

27th April 2018

Company: bobsguide
With the convergence of machine learning and growth in popularity of customer-centric approaches driven by the wider financial industry, chatbots have naturally popped up as a cost-effective and user-friendly bridge with customers, both old and young according to the ‘2018 state of chatbots report’. But not everyone is doing them... read more
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Patel: regulators need to avoid a blanket approach to DLT rules

26th April 2018

Across the world, regulators are struggling to put together constructive policies around the world’s newest financial and technological tool. Distributed ledger technology (DLT) has become synonymous with the cryptocurrency market – which in itself has evolved significantly over the past twelve months with major exchanges now offering... read more
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Why understanding the voice of the customer reaps long-term dividends

16th March 2018

Company: Clarabridge
Over the last few years the financial services sector has made significant improvements in the decisions it makes that affect customers. The major fines that resulted in big newspaper headlines a decade ago have dwindled, but at the same time customers still lack trust. A YouGov poll last year found that more than half of British consumers (55%)... read more
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How NatWest is using AI to restore customer trust

22nd February 2018

Company: bobsguide
Dave Beach spoke to Joanne Smith, CEO of Recordsure, and Annamaria Jatta, Strategy and Innovation Leader at RBS, about how NatWest is piloting Recordsure’s AI technology in their telephony channels with GDPR and customer trust in mind. NatWest began successfully trialling the Recordsure compliance tool in June 2017 to improve and monitor... read more
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The 2018 Fintech conferences not to miss

20th February 2018

Company: bobsguide
Conferencing is a key part of the fintech industry and the only way to stay up to date with the ever quickening pace of technological change in your sector.  This list provides you with all the dates, prices and event bios all in one, handy place. Be sure to bookmark this page as we will be updating when and where event information is... read more
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Learning about large scale disruption from incumbents

5th December 2017

Company: SSP
Innovation is not the prerogative of start-ups – indeed many of today's incumbents were the start-ups of yesterday. With disruption being the focal point of the numerous digital initiatives that we are seeing across a number of industries, incumbents are taking steps to revolutionise our world. So what does it take to innovate with the... read more
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How In-Memory Computing can help insurance companies thrive in the face of rapid change

29th November 2017

Company: GridGain Systems
Along with most industries that rely on technology, the insurance industry faces great challenges and opportunities. Technology-powered capabilities, such as online and mobile apps, smart contracts, Robotic Process Automation (RPA), and telematics, offer new ways to engage customers, streamline internal processes and improve risk assessment. At the... read more
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Evolution not revolution: How better customer data is at the heart of insurtech

14th November 2017

Company: SSP
It's often said we are on the brink of a technological revolution, where every aspect of our lives will be changed beyond recognition by AI and other high-tech developments. All this talk about the big tomorrow makes it seem that someone will throw a giant switch whereby technology is not relevant one day, and then is the next. This is, of... read more
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Why integrated commercial lines e-trading matters

30th October 2017

Company: SSP
Despite incremental growth in other channels, brokers still distributed 77.1% (£12.5bn) of commercial insurance in 2016, and are forecast to remain dominant in 2021, with 76.6% of the market according to GlobalData forecasts. The importance of commercial e-trading Insurers need to make it as easy as possible for brokers to do business... read more