The company has unveiled a number of key initiatives for further business development to enhance its competitive position and continue the growth of its customer base over the next few years through various pipeline projects. At senior management level new roles have been created and existing positions expanded to reflect their commitment to customer service. The new management structure brings together 77 man-years of unmatched experience in the specialist futures & options marketplace.
Bob Freeman, previously group commercial director, has been appointed European managing director. Capitalising on his 13 years of experience with Rolfe & Nolan, he will now be responsible for all Rolfe & Nolan's European business with a strong emphasis on maintaining Rolfe & Nolan's relationships in the region.
The executive team who will report to Bob Freeman will include:
Paul Miller, formerly strategic business development director, takes on the role of client services director and will be responsible for all client services and support activity as well as training and project management. Paul, a well-respected figure in the industry and a 14 year employee of
Rolfe & Nolan brings to the role his in-depth knowledge of Rolfe & Nolan's customers and the back-office environment.
Colin Wade who has 25 years of experience in the marketplace will take the new position of market relations director. To consolidate Rolfe & Nolan's efforts in the futures & options markets he will be developing closer relationships with all exchanges and industry bodies across Europe. He will be supported by Rolfe & Nolan's business analysis team.
Jim McCarthy who recently rejoined the company as European sales director has had his role extended to incorporate client account management and therefore will be responsible for all European revenue generation.
Carl Butler will take on the role of operations director to oversee all technical, data centre and communications matters. He was previously senior manager, technical services and has been with the company for 15 years. Dale Aggett a 10 year employee of the company continues in his existing role of software director.
Alongside the European business reorganisation Rolfe & Nolan has created two other operations which report directly to John Lodge, CEO:
The European Strategic Business Development unit is to be led by Geoff Maskell, formerly European sales & services director. He will be tasked with exploring new business opportunities and bringing new products to market.
The New Product Development unit will be steered by Phil Reed who will manage the production of new global software functionality and co-ordinate software development activities between Europe, North America and Asia.
This reorganisation is in keeping with other regional team structures across the company and promises to solidify Rolfe & Nolan's positioning as a customer oriented organisation.
Talking about the reorganisation, John Lodge, chief executive of Rolfe & Nolan, said: "Following a strategic marketing review we have outlined plans for keeping a close eye on developments in the futures and options markets. We believe that the best approach would be to have a senior management team in Europe concentrating on what the various exchanges are doing, and working closely with our customers to meet their ever-changing market needs."
"We have an exemplary track record with clients to uphold. We are committed to supporting our client base and will ensure that our reputation for superior service and support levels will not be compromised. Twelve out of thirteen of our users in the German speaking territories have already renewed their licences with us in the last 18 months. We recognise this as a sign of unequivocal customer satisfaction unmatched by rival companies in the marketplace," added Lodge.